This Privacy Policy explains how Cycle Savvy handles personal data in connection with its bicycle servicing and repair workshop, website, and related communications. It applies to users in Hong Kong and to others who interact with us through processstorydiary.autos.
Personal data is used to respond to service inquiries, arrange bookings, assess bicycles, prepare quotes after inspection, obtain approval for additional work, carry out repairs and adjustments, manage parts ordering, complete quality checks, issue service summaries, process payments, maintain records, operate the website, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or other operational functions. We may also share information with suppliers or contractors involved in sourcing compatible parts or completing approved work, but only to the extent needed for that purpose.
We may disclose personal data where required or permitted by law, regulation, court order, or a lawful request from a public authority. We may also share information when needed to establish, exercise, or defend legal claims.
We may collect contact details, service inquiry information, bicycle intake and inspection details, quote and approval records, service history, payment-related records, and communications sent to us. We may also collect technical data such as device information, browser type, log data, and basic usage information when the website is used.
We receive data from users when they make an inquiry, book a service, submit a contact form, visit the workshop, or communicate with us by phone, email, or other channels. We also generate records from inspection, repair, approval, collection, and payment processes, and we may obtain limited technical data from website use.
We may use session cookies, persistent cookies, and similar technologies. Session cookies help the site operate during a visit. Persistent cookies may remember settings or support repeat visits. Analytics or performance cookies may help us understand how the site is used and improve its operation.
We use cookies and similar technologies for basic site operation, traffic analysis, and remembering preferences where enabled. You can usually manage cookies through your browser settings, and some browser controls may block or delete cookies. If cookies are disabled, parts of the website may not function as intended.
Subject to applicable law, you may ask us to access, correct, or delete certain personal data, or to object to or restrict some processing. Where a request cannot be fully granted, we will explain the reason in general terms.
To protect privacy and prevent misuse, we may ask for information needed to verify a request before responding. We may also keep a record of the request and our response for compliance purposes.
We retain personal data for the period needed to manage inquiries, complete services, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or de-identify it where appropriate.
If we make material changes, we will update the notice on the website and may take additional steps where appropriate. The revised version applies from the date it is posted unless stated otherwise.
